SnapTuneWho we are
SnapTune is developed and operated by Nexar Web Services. We are responsible for the personal information handled through snaptuneapp.com. For privacy questions or requests, email support@snaptuneapp.com.
This policy covers this website and explains the app’s separate on-device processing. Apple’s App Store and services have their own privacy terms.
Using this website
Contacting support
When you contact us, we use your name, email address, enquiry topic and message to respond, investigate issues and provide support. Website form submissions are saved in a restricted WordPress enquiry inbox and notified to our support mailbox using our website mail service. We rely on our legitimate interests in answering enquiries and maintaining the service, and on steps towards or performance of a contract where your request concerns a purchase or support.
Security and spam prevention
The contact form uses Google reCAPTCHA v3, a honeypot and submission checks to help prevent automated abuse. When reCAPTCHA runs, Google receives technical information such as your IP address, browser/device information and interaction signals for risk analysis. We also use short-lived hashed security identifiers to limit repeat submissions. These security checks are required when using the form; you can contact us by email instead.
Optional website analytics
When Google Analytics is configured and you choose to allow it, we use Google Analytics 4 to understand visits, page use and device/browser information. It uses pseudonymous identifiers and may involve processing by Google outside the UK. We do not send your contact-form contents or photo files to Analytics. We do not load Analytics until you opt in. Our integration disables advertising signals and advertising personalisation. Your consent is the basis for optional analytics; you can withdraw it in cookie choices.
Technical hosting records may be processed to deliver the website, diagnose faults and protect against misuse. Access is restricted to those who need it for support, hosting or administration. We do not sell personal information.
Your photos & the SnapTune app
SnapTune edits and processes photos locally on your device, using its photo-editing tools. Photo files are not uploaded to our photo-editing servers. The current app does not require an account and does not include an analytics or advertising service.
Your selected photos, working copies, projects, drafts and preferences are stored within the app on your device. SnapTune asks for the photo permissions needed to choose an image or save an edited copy. Your library originals are kept separate from edits. Finished ordinary photos save as JPEG; transparent cutouts save as PNG.
You control exported photos through your Photos library and sharing services. If you choose to share or back up files through Apple or another service, that provider’s terms and privacy practices apply. App data can be removed when you delete projects or uninstall the app; save exported copies separately. The app’s local processing does not prevent your own device or backup settings from syncing data.
App Store purchases
SnapTune is planned as a £10 Apple App Store download. Apple handles the download, billing and payment information. We do not collect card details through this website. Availability, the final displayed price, purchase terms and refund requests are handled through Apple.
Providers & hosting
This website is hosted by Nexar Web Services. WordPress provides the website and restricted support inbox. Our website mail service delivers support notifications. Google provides reCAPTCHA and, where enabled with your consent, Google Analytics.
Service providers process the information needed for their respective functions. Some providers, including Google and Apple, operate internationally. Their applicable privacy information and transfer arrangements explain how they handle data outside the UK. We do not claim that all provider processing takes place in the UK.
Read Google’s privacy information, Apple’s privacy information and Google Analytics data-retention information. Analytics records follow the retention settings of the configured Google Analytics property. Cookie lifetimes are explained below.
Your choices & rights
Depending on the circumstances, you may ask to access, correct or erase your personal information, restrict or object to processing, or receive portable information where that right applies. You may withdraw consent to optional analytics at any time without affecting earlier processing. We may need to verify your identity before responding.
Contact support@snaptuneapp.com with a privacy request or concern. You can also complain to the Information Commissioner’s Office. We may update this policy as the website or app changes; the date above identifies this version.